BC HANDBOOK

SMB · Posted: Tue Jan 14, 2003 8:23 pm Post subject:

And we all know where the Emporer get's his clothes!!!
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Dave Wilkes · Posted: Tue Jan 14, 2003 8:31 pm Post subject:

There is no need for apologies, Willi - in fact - it's BC who should be apologising, big time.
I hope BC take heed of your comment here:

"The trouble with a customer service organisation that forgets who is the customer is that it soon goes out of the business and will be replaced by an organisation that is relevant and deals with its customers as if they matter."

I really am annoyed by this latest fiasco, especially after they have done so well in getting folk on their side, so to speak. We have been patient in accepting increases all over the place, swallowing the reasons for doing so - and now this...... If you bought a book and the pages weren't in order, you'd demand - and get - your money back. Someones taking the p*ss methinks.
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Des · Posted: Tue Jan 14, 2003 8:39 pm Post subject:

Well said Willie.

Although I don't think looking to blame anyone is the right way to go, HQ do need to find out why and how the mistakes were allowed in to the calender and take corrective actions to stop them happening again. It just make the whole setup seem sloppy, especially if they're trying to attract new customers (sorry members) and sponsorship into the sport.
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Steve P · Posted: Tue Jan 14, 2003 9:02 pm Post subject:

To be fair Dave the correct saying is

" The customer is not always right but he is always the customer"

Steve P · Posted: Tue Jan 14, 2003 9:03 pm Post subject:

Sorry the correct sayin should read

" The customer is not always right but he/she is always the customer"

Larry Hickmott · Posted: Tue Jan 14, 2003 9:52 pm Post subject:

To Des asking whether I have an opinion on the cockup, not really! I have to be up at 4am for a long drive tomorrow and just got back from BC (another long drive) so don't really know what to say except that it was regretable and steps are being taken to get it right, and that from what I know, the mistakes are in the year planner and not the calender itself so it is not perhaps the major problem that many felt early on.

Going to bed now ...

Larry
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Des · Posted: Wed Jan 15, 2003 9:54 am Post subject:

Sorry Larry didn't make myself clear. I wasn't trying to draw your opinion on the errors, but trying to pick your brains as to the type of proof reading / QA systems used in the publishing industry in general as you appear to have a background in that area.
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