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stephec
E, Silver
Joined: 20 Jun 2006
Posts: 707
Location: Bolton
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 Posted: Sun May 08, 2011 7:30 pm Post subject: Anyone ever sent stuff back to Assos for repair? |
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Today I had a bit of a tumble involving some mud and wet leaves, the result being I had a slide along the road and ended up with some muddy stains on a white Assos jersey, also got two small holes in the rear pockets as well.
I'm sure I've read in the past posts from people who've sent them things back with favourable results, can anyone confirm this for me? |
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DenHaag
E, Gold
Joined: 24 Aug 2008
Posts: 3078
Location: Northumberland
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| Posted: Sun May 08, 2011 7:42 pm Post subject: |
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wet leaves in May.  |
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Dogma Dave
Div 1 Pro
Joined: 08 Feb 2007
Posts: 6714
Location: God's Own County
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| Posted: Sun May 08, 2011 8:16 pm Post subject: |
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I think Tucker has.....
Doh!! |
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Ed2001
E, Silver
Joined: 30 Nov 2006
Posts: 1081
Location: Manchester so much to answer for
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| Posted: Sun May 08, 2011 8:40 pm Post subject: |
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| Dogma Dave wrote: |
I think Tucker has.....
Doh!! |
As I recall he said it was good which is what I have heard from others who have used the service. I think you have to tell them where and when you bought the clothing
_________________
Enjoy every sandwich. |
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16mm
E, Silver
Joined: 13 Mar 2007
Posts: 533
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| Posted: Sun May 08, 2011 8:48 pm Post subject: Re: Anyone ever sent stuff back to Assos for repair? |
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| stephec wrote: |
Today I had a bit of a tumble involving some mud and wet leaves, the result being I had a slide along the road and ended up with some muddy stains on a white Assos jersey, also got two small holes in the rear pockets as well.
I'm sure I've read in the past posts from people who've sent them things back with favourable results, can anyone confirm this for me? |
Yeah, twice. Both times for stiching rather than crash damage (on the same 3/4 bibs), repaired and returned for free. New chamios too, so basically a new (ish)pair each time. |
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fatface
E, Gold
Joined: 03 Mar 2007
Posts: 2643
Location: In the lady-garden
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| Posted: Mon May 09, 2011 10:29 am Post subject: |
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| can someone post details please of where to send them |
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16mm
E, Silver
Joined: 13 Mar 2007
Posts: 533
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| Posted: Mon May 09, 2011 12:18 pm Post subject: |
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| fatface wrote: |
| can someone post details please of where to send them |
You need to follw the procedure on here
http://www.assos.com/en/72/warranty---repair-policy.aspx
Return address for procedure 2
ASSOS of Switzerland SA
Customer Care
Casella Postale 1
Via Bresce 1
6854 San Pietro di Stabio
Switzerland |
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fatface
E, Gold
Joined: 03 Mar 2007
Posts: 2643
Location: In the lady-garden
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| Posted: Mon May 09, 2011 5:52 pm Post subject: |
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| ta |
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stephec
E, Silver
Joined: 20 Jun 2006
Posts: 707
Location: Bolton
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| Posted: Tue May 10, 2011 4:25 pm Post subject: |
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| Ed2001 wrote: |
| Dogma Dave wrote: |
I think Tucker has.....
Doh!! |
As I recall he said it was good which is what I have heard from others who have used the service. I think you have to tell them where and when you bought the clothing |
I might be slightly up poo street in that case, I don't have the warranty card or receipt. I wonder if, " I bought it from Condor Cycles about eighteen months ago," will do for them? |
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16mm
E, Silver
Joined: 13 Mar 2007
Posts: 533
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| Posted: Tue May 10, 2011 4:58 pm Post subject: |
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| stephec wrote: |
| Ed2001 wrote: |
| Dogma Dave wrote: |
I think Tucker has.....
Doh!! |
As I recall he said it was good which is what I have heard from others who have used the service. I think you have to tell them where and when you bought the clothing |
I might be slightly up poo street in that case, I don't have the warranty card or receipt. I wonder if, " I bought it from Condor Cycles about eighteen months ago," will do for them? |
I did for me:-)
Normally they would expect the return to go through condor, but if your address isn't in london they should be alright. |
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stephec
E, Silver
Joined: 20 Jun 2006
Posts: 707
Location: Bolton
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| Posted: Thu May 12, 2011 7:28 pm Post subject: |
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Well I emailed Assos customer care on Sunday night and still haven't had a reply from them yet. 
On a lighter note, I've managed to get the stains out.  |
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